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creative in Creative Channel,
Written by: louise halfyard on Feb 28 2011, 2:55pm

print artist platinum version 23

I purchased this product a few months ago and have used it sucessfully, but it is now misbehaving. it will allow me to create a project but will not save it. If i try to open a project it shuts down or freezes. i have deleted it of my computer and reloaded it but it still not working properly. What is the matter with it?

Be great if you can solve this for me so i can carry on being creative.

1 Citizens Answers

Robby E. says:

Louise,

If the program was working at one point and now no longer works, this indicates that something on your computer has changed.  Normally, I would start with uninstalling and reinstalling the program.  If the change was with the program itself, reinstalling it would put it back to the way it was when it was first working.  Since that did not correct the issue for you, this seems to indicate that the change is outside of the program.

Are you aware of any changes that may have been made to the computer between the time it was last working and when you noticed it no longer working?  Were there any programs installed or uninstalled from the computer?  Was there any hardware added or removed from computer?  Were there any Windows Updates that you may have installed?  Did any other program run any updates during that time?

If we can identify the change that was made, we may be able to determine how to reverse the change.

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Mar 1 2011, 9:49am | Report

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