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home-hobbies in Home & Hobbies Channel,
Written by: Michael Avdonkin on Aug 17 2011, 11:29pm

Unexpected program shut-down.

I have bought the Hallmark Card Studio from AppStore.

Using the MacMini late 2010 version with Lion installed.

Each time I am trying to choose the template, the program shuts down.

I have sent many reports stating I am not happy with it. Please explain (via e-mail) what we do and how we solve this problem.

 

Thanks a lot,

Mike

2 Citizens Answers

Robby E. says:

Mike,

There are no known issues with the program shutting down in this manner on any version of OS X.  So, we have no "solution" for this issue.  When did you purchase the Hallmark application from the App Store?  If it was before 8/8/2011, did you install the update for it that was made available on 8/8/2011?

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Aug 18 2011, 9:14am | Report

Robby E. says:

Mike,

I received your private email message.  It appears that you are running Hallmark on a Mac that is localized for language other than US English.  Hallmark for Mac does not officially support any localization for foreign languages.  The program was not specifically designed or tested to run in such an environment.  This may explain why you are seeing the program quit out on you in such a manner.

The best that we can recommend is trying to reinstall the program once more.  You will want to remove both the application and its preferences file when you uninstall it.  If it still fails to run after reinstalling, there is not much that we can recommend other than to run it within its supported environment. 

When replying, please use the "Post your comment" option on the SoftCity site and not the private email option.  If someone comes across this post at a later date, they will be unable to see your side of the conversation.  Also, my spam filter sometimes catches the private email messages.  So, I may miss a future message you send that way.

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Aug 18 2011, 9:55am | Report

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